Terms of service

Belle Lavé

Operated by Aurevia Commerce Ltd.
Last updated: 04 March 2026

OVERVIEW

The terms “we”, “us” and “our” refer to Belle Lavé, a trading name of Aurevia Commerce Ltd., a company registered in England and Wales.
Aurevia Commerce Ltd. operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our website is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein (these “Terms”), describe your rights and responsibilities when using the Services. Please read these Terms carefully, as they include important information regarding your legal rights, limitations of liability, and dispute resolution.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you have obtained consent from a parent or legal guardian to use the Services.

To access certain features of the Services, including purchasing products, you may be asked to provide information such as:

  • email address
  • billing information
  • shipping address
  • payment information

You agree that all information provided is accurate, current and complete, and that you have the legal right to provide such information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.  Accounts may not be transferred, sold, or assigned without our permission.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products as accurately as possible. However:

  • colours may vary depending on screen settings
  • product images are for illustrative purposes
  • minor variations may occur between production batches

We do not guarantee that products will appear exactly the same as displayed on your device. All product descriptions, availability and specifications may change at any time without notice. We reserve the right to:

  • discontinue products
  • limit quantities
  • restrict orders by region or individual customer

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase products.
Your order is only accepted once we send you an order confirmation email. We reserve the right to refuse or cancel orders for reasons including:

  • suspected fraud
  • product availability issues
  • pricing errors
  • suspected resale or commercial use

If an order is cancelled after payment has been taken, a full refund will be issued. Purchases are intended for personal household use only, not for commercial resale or export. Returns and exchanges are governed by our Refund Policy.

SECTION 4 - PRICES AND BILLING

For orders shipped to the United Kingdom, the total price shown at checkout is the total you pay. UK customers will not be charged additional import duties, import VAT, or courier handling fees after checkout. Our shipping costs for the UK are free. We reserve the right to:

  • update prices
  • correct pricing errors
  • change promotions

You agree to provide accurate billing and payment information and authorise us to charge the payment method provided. If we cannot process payment, we may cancel the order.

SECTION 5 - SHIPPING AND DELIVERY

Delivery timeframes displayed on the website are estimates only.
We are not responsible for delays caused by:

  • courier services
  • customs clearance
  • extreme weather
  • events outside our control

Risk of loss or damage transfers to you once the order has been delivered to the address provided at checkout. Full details are available in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content on the Services, including but not limited to:

  • trademarks
  • brand names
  • product designs
  • images
  • text
  • graphics
  • logos

are the intellectual property of Belle Lavé or Aurevia Commerce Ltd., unless otherwise stated. These materials may not be copied, reproduced, distributed, modified or exploited without our prior written permission. Unauthorised use may violate copyright, trademark and other intellectual property laws.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not control. These tools are provided “as is” and “as available” without warranties. Your use of such tools is entirely at your own risk and subject to the terms of the third-party providers.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites.
We are not responsible for the content, privacy practices, or accuracy of these external websites. Accessing third-party sites is done at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Bellelave.com is powered by Shopify, which enables us to provide the Services to you.
However, any purchases made through the website are made directly with Belle Lavé (Aurevia Commerce Ltd.), not Shopify. Shopify is not responsible for any transactions, products, damages or losses arising from purchases made on this website.

SECTION 10 - PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy. Because the website is hosted by Shopify, certain personal data may also be processed by Shopify in order to provide and improve the Services. Please review our Privacy Policy for details.

SECTION 11 - FEEDBACK

If you submit feedback, reviews, or suggestions, you grant us a worldwide, royalty-free licence to use, reproduce and publish that content. You confirm that your submissions:

  • are truthful
  • do not infringe the rights of others
  • comply with applicable laws

We reserve the right to remove content that is unlawful, abusive or inappropriate.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the website that contains typographical errors, inaccuracies or omissions. We reserve the right to correct such errors and update information or cancel orders where necessary.

SECTION 13 - PROHIBITED USES

You may not use the Services:

  • for unlawful purposes
  • to violate any laws or regulations
  • to infringe intellectual property rights
  • to transmit harmful code or malware
  • to collect personal data without consent
  • to engage in fraudulent or abusive activity

We reserve the right to terminate access to the Services if these Terms are violated.

SECTION 14 - TERMINATION

We may suspend or terminate access to the Services if you breach these Terms.
Termination does not affect any outstanding obligations or liabilities.

SECTION 15 - DISCLAIMER OF WARRANTIES

Except where required by law, the Services and products are provided “as is” and “as available” without warranties of any kind. Nothing in these Terms excludes or limits rights you may have under UK consumer protection laws.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Belle Lavé and Aurevia Commerce Ltd. will not be liable for indirect or consequential losses arising from use of the Services. Nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any liability that cannot legally be excluded under UK law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Belle Lavé, Aurevia Commerce Ltd., Shopify and their respective partners, employees and service providers from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

These Terms, together with any policies referenced on the website, constitute the entire agreement between you and Belle Lavé.

SECTION 20 - ASSIGNMENT

You may not transfer your rights under these Terms without our written consent.
We may transfer our rights and obligations to another entity where required.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

SECTION 22 - HEADINGS

Section headings are included for convenience only and do not affect interpretation of the Terms.

SECTION 23 - CHANGES TO TERMS

We may update these Terms from time to time. The latest version will always be posted on this page. Your continued use of the Services constitutes acceptance of any updates.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms may be directed to:

Store Name: Belle Lavé
Registered Business: Aurevia Commerce Ltd.
Company No.: 16959315
Registered in: England and Wales
Registered Office: Unit 82a, James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Email: contact@bellelave.com
Phone: +44 20 45771135
Opening hours: Monday to Friday: 9:00 AM – 5:00 PM GMT
Response time: 24 - 48 hours

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