Frequently Asked Questions
At Belle Lavé, we believe that better rest begins with clarity and trust. Below you’ll find answers to the most common questions about our products, shipping and returns.
What makes Belle Lavé different?
We focus on refined sleep essentials made from carefully selected materials, such as 22 momme 100% mulberry silk products.
Our products are designed to bring calm, comfort and intention back to your evening routine.
Will the silk sleep mask block all light?
Our silk sleep masks are designed with a light-blocking structure that helps reduce light exposure while remaining soft and comfortable on the face.
How long will it take to receive my order?
Handling time: 1-2 business days
Transit time: 5-9 business days
Estimated delivery time: 6-11 business days
For more details, please refer to our Shipping Policy
How can I track my order?
You can track your order through the order tracking page on our website.
Where are your products shipped from?
We work with trusted international fulfilment partners and warehouses in Asia to deliver orders efficiently to the UK.
All shipments include tracked delivery. Please visit the order tracking page for the actual status of your order.
What is your return policy?
We have a simple 30-day return process.
For complete details, please visit our Return Policy page and always contact us first at contact@bellelave.com.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
For more information, see our Return Policy
Do you offer free shipping?
Yes, we offer free shipping on all orders in the United Kingdom.
UK customers will not be charged any additional customs duties, import VAT, or courier handling fees after checkout.
For more information, please check our Shipping Policy
Where is Belle Lavé located?
Belle Lavé is an online-only sleep essentials brand. We proudly offer a curated selection of high-quality products, with shipping available exclusively within the UK.
Do you have a physical store location I can visit?
We are an online-only store, which helps us keep our operations lean and focus on a curated product range.
Can I cancel my order after it’s placed?
Orders cannot be cancelled once placed, because processing begins automatically.
If you no longer want the item after delivery, you may return it under the Consumer Contracts Regulations.
For complete details, please visit our Return Policy page and always contact us first at contact@bellelave.com.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 10 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
We offer a 30‑day return period. This does not affect your statutory rights under UK consumer law.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at contact@bellelave.com.
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.